Refund policy

 

RETURNS:

In the event your order is damaged in transit, is incorrect, or you are not satisfied with your order for any reason, please contact our Customer Service team at 1(855)282-5829 and we will use good faith efforts to make your order right. Company credit or replacement product will be provided after the unused product has been returned to us. Company credit can only be used towards the purchase of merchandise offered for sale at www.winc.com. Company credit has no monetary value and is not redeemable for cash except as otherwise provided by law. Company credit can only be used on orders associated with your original account and cannot be transferred to another person or account. Orders returned to Winc may be subject to a reasonable restocking fee. Winc reserves the right to charge an additional $25 fee for all re-shipped orders upon customer’s request for reshipment.

REFUNDS: 

 

The purchase of Member Credits is non-refundable and not cancellable. After delivery of an email confirmation of the purchase of Member Credits, the Member Credits cannot be cancelled and the purchase is final and non-refundable. Member Credits do not have an expiration date. Member Credits may only be used on Winc Sites and Applications and toward the purchase of eligible products. Existing Member Credits cannot be used towards the purchase of additional Member Credits. Member Credits cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Void where prohibited by law. After delivery of an email confirmation of the purchase a Gift Card, the Gift Card cannot be cancelled and the purchase is final and non-refundable. Gift Cards do not have an expiration date. Cancellation requests received following receipt of Winc Branded Membership orders will be refunded on a pro rata basis.